Troubleshooting E-mail Client Setup Issues

Please note that if you are having problems sending e-mail, you may have to change the Outgoing (SMTP) mail server setting to a value provided by your Internet Service Provider (ISP). Some ISPs impose the usage of their SMTP servers to minimize the amount of SPAM sent through their network. To troubleshoot this, follow the steps below.

Make sure your e-mail client uses the following settings:

  • Incoming Mail Server: secure.emailsrvr.com
  • Outgoing Mail Server (SMTP): secure.emailsrvr.com

Under the More Settings button, on the Outgoing Server tab, make sure the checkbox next to My outgoing server (SMTP) requires authentication is checked, and the default Use same settings as my incoming mail server is selected.

Under the Advanced tab:

In both the Use the following type of encrypted connection drop-down menus, select SSL.
In the Incoming server (IMAP) box, enter the secure incoming port: 993
In the Outgoing server (SMTP) box, enter the secure outgoing port: 465
Note: if you are using POP3 e-mail, substitute in the Incoming server (POP) box, enter the secure incoming port: 995

A screen shot of this tab (for IMAP) is below for reference.

Outlook Setup Screen

Click OK and accept the new configuration and see if your e-mail is able to send again.

As an additional resource, here are some quick links to the IMAP configuration guides for: Outlook 2007, Outlook 2003, Outlook Express, Thunderbird, and Mac Mail

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